At Nutrajoys, customer satisfaction is important to us. We strive to provide high-quality nutrition products for children. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

We accept return requests under the following conditions:

• The product received is damaged, defective, or incorrect.
• The return request is submitted within 7 days of receiving the order.
• The product is unused, unopened, and in its original packaging.
• Proof of purchase is provided.

For hygiene and safety reasons, we cannot accept returns of opened, used, or partially consumed products unless the item was received damaged or defective.

Refund Eligibility

You may be eligible for a refund if:

• Your order arrives damaged or defective.
• You receive the wrong product.
• Your order is canceled before it has been shipped.

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or used products
• Products damaged due to misuse or improper storage
• Items purchased during special promotions or clearance sales (unless defective)
• Gift cards or promotional vouchers

Refund Process

If your refund request is approved:

• Refunds will be processed to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.
• Refunds are typically completed within 7–10 business days after approval.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled. In such cases, the standard return process will apply if eligible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number
• Photos of the product and packaging
• Description of the issue

Our team will review the request and provide a suitable resolution as quickly as possible.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect item, Nutrajoys may arrange return shipping or provide instructions for the return process.

Contact Us

For any questions regarding returns, refunds, or order issues, please contact us:

Nutrajoys
Email: info@nutrajoys.com
Phone: +91 8800191303
Website: www.nutrajoys.com

Nutrajoys — Nutrition That Brings Joy.